Terms of Service

1. ABOUT SIGNSENDERS

SignSenders ("we," "us," "our," "the Platform") is a technology platform that enables freelancers to create, send, and manage contracts with their clients, using OTP-based electronic signature verification and WebAuthn hardware biometric attestation.

2. PLATFORM, NOT PARTY TO CONTRACTS

SignSenders is a technology platform that enables freelancers to create, send, and manage contracts. We are NOT a party to any contract created, sent, or signed through this platform. We do not guarantee, endorse, or take responsibility for:

• Payment between freelancer and client
• Fulfillment of contract terms by either party
• Disputes arising from the contract's content or execution
• The accuracy or legality of any contract content created by users

Users are solely responsible for the terms they include in their contracts and for enforcing or resolving any disputes independently, or through appropriate legal channels.

3. NO INVOLVEMENT IN CLIENT PAYMENTS

SignSenders charges users only for use of its contract creation and e-signature platform (via Contract Credits). SignSenders does not process, hold, or have any involvement in payments made between freelancers and their clients. Any financial transactions between freelancer and client occur outside of SignSenders and are the sole responsibility of the parties involved.

4. ELECTRONIC SIGNATURE METHOD & LEGAL VALIDITY

5. CONTRACT TEMPLATES DISCLAIMER

Contract clauses, templates, and suggestions provided on SignSenders are for informational purposes only and do not constitute legal advice. SignSenders is not a law firm and does not provide legal services. Users should consult a qualified legal professional for advice specific to their situation.

6. CONTRACT CREDITS

• SignSenders operates on a pay-per-contract credit model
• 1 credit is deducted when a contract is sent to a client (not when drafts are created)
• Credits purchased do not expire and remain in the user's account until used
• Unused credits are refundable within 7 days of purchase (see Refund Policy)
• Credits are non-transferable between accounts

7. USER RESPONSIBILITIES

Users agree to:

• Provide accurate and truthful information
• Not use the platform for any fraudulent, illegal, or unauthorized purpose
• Not attempt to circumvent the security features, including the OTP verification system
• Maintain the confidentiality of their account credentials
• Ensure they have the legal capacity to enter into agreements

8. LIMITATION OF LIABILITY

To the maximum extent permitted by law, SignSenders and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities arising from:

• Any contract created, sent, or signed using the platform
• Any dispute between users and their clients
• Any failure of a client to pay a freelancer
• Any technical issue, service interruption, or data loss
• Any unauthorized access to or alteration of your content

Our total liability for any claim arising from your use of the platform shall not exceed the amount you paid to SignSenders in the 12 months preceding the claim.

9. DATA RETENTION

Contracts and associated audit trail data are retained for a minimum of 7 years to support legal validity and audit requirements, after which they may be archived or deleted in accordance with our data retention policy.

10. ACCOUNT TERMINATION

We reserve the right to suspend or terminate any account that violates these terms, engages in fraudulent activity, or abuses the platform, with or without notice.

11. CHANGES TO TERMS

We may update these terms from time to time. Continued use of the platform after changes constitutes acceptance of the new terms.

12. GOVERNING LAW

These terms are governed by the laws of India. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts in India.